Messages & accounts
The urgent tech-support call
An unsolicited caller or alarming pop-up says your device is infected and directs you to a technician.
What they want
Remote access, a support payment or access to your banking.
YOUR NEXT MOVE
Check through another route.
Close the warning. Contact the manufacturer or a support service you already trust through its official channel. Do not install an app at the caller’s request.
Already responded?
Stop contact and ask someone you trust for help. If you paid or exposed account details, contact the affected service through its official channel.
Get practical recovery steps ↗